NEED HELP?

If you have questions or need help with your account, you may contact us to assist you.

CUSTOMER SERVICE

Mon to Fri: 7am-5pm PT
Sat: 9am-2pm PT
1-888-440-2668

Frequently Asked Questions


Where is my order?

What does "waiting for fulfillment" mean?

Has my order shipped?

How do I cancel my order?

Can you check the balance of my gift card?

Can I use my store credit online?

What is the number for my local Boot Barn store?

What size should I order?

How do I clean my boots?

Do you ship Internationally?

Do you accept Paypal/Checks/Money Order/COD?

Why don't you pay for return shipping?

Can I buy gift cards online/phone?

Why are the prices in store different from online?

Do you have a catalog?

Can I use online coupons in-store/ in-store coupons online?




Where is my order?


You can find your order status by going to order status page here. or logging into your Boot Barn account.


What does "waiting for fulfillment" mean?


“Waiting Fulfillment" usually means that your item is being shipped directly to you from the manufacturer. Once we receive the tracking number from them it is entered into our system. At that point, an email is then sent to you with your tracking number.


Has my order shipped?


You can see if your order shipped by logging into your account here or going to the order status page here.


How do I cancel my order?


Once you submit an order on the website it immediately goes into processing and, in general, there is only a small window in which it can be cancelled. This depends on whether the item ships directly from Boot Barn, or a vendor, as well as other factors. To see if your order can be cancelled, call our customer service department immediately at 1-888-420-2668. If we cannot cancel your order you can return it to us for a refund (except shipping charges). See the help page on Returns and Exchanges for more information.


Can you check the balance of my gift card?


To check the balance on a gift card please call the number listed on the back of the gift card or visit your local Boot Barn store. To find the location nearest you see our Store Locator.


Can I use my store credit online?


No. Unfortunately store credits can only be used in our Boot Barn retail locations. To find the location nearest you see our Store Locator.


What is the number for my local Boot Barn store?


To find the contact information to the location nearest you see our Store Locator.


What size should I order?


We carry a broad range of sizes and brands as part of our commitment to give our customers the selection, style and fit they are looking for. We cannot guarantee a certain style or size will fit, but here is a general advice that should help you find the proper fit.

 

  • Whenever possible get your foot measured. Most boots and shoe stores use a foot-measuring device called a Brannock, which offers the most accurate foot measurements.
  • If you are familiar with the brand, order the same size you usually wear in that brand.
  • If you own another brand of boots, this size will usually do! If you don't remember the size, look inside the shaft of the boots or on the inside bottom.
  • If it is your first pair of western boots, usually start with 1/2 a size down from your normal shoe size.
  • If you are between sizes, order a 1/2 size up.
  • Some Brands tend to run slightly small or big. If this is the case, we note this in the boot's description. Yet, this is only a guideline and we can't guarantee that this recommendation will work for you.

How do I clean my boots?


We have a series of informative "How-To" videos on boots and hats on your youtube channel:
How to Clean Cowboy Boots
How to Clean Exotic Boots
How to Clean Work Boots


Do you ship Internationally?


Yes! We ship orders internationally every day. For more information on rates and terms please see our page on International Shipping.

Do you accept Paypal/Checks/Money Order/COD?


We currently do not accept Paypal, Checks and COD. Money orders need to be sent in with a money order agreement that needs to be requested via email. Please note orders placed with a money order cannot be returned for a refund. They can only be exchanged.


Why don't you pay for return shipping?


We do not apply any restocking fees and will ship out an exchange item within the contiguous US via free UPS ground.


Can I buy gift cards online/phone?


Yes, you can buy gift cards online, by phone and in one of our retail store locations. For locations near you, please visit our Store Locator.


Why are the prices in store different from online?


  • Ordering online often includes shipping costs. Shipping costs can range from $7.95 up to $19.95 for a single item shipped with the contiguous U.S. To address a portion of the shipping costs and to promote online ordering, occasionally online prices are slightly lower.
  • Our operating costs are slightly lower online, thus we would like to pass on as much savings as possible to our online customers.
  • Like most other retailers online, we occasionally have an exclusive online sale, valid only online and for a limited time only.
  • Occasionally a retail store’s price may be lower than the online price because they are having an exclusive, limited time, sales event at their store location only.

Do you have a catalog?


In order to provide you with the great prices you see at bootbarn.com, we have made the website our catalog. Catalog retailers must charge higher, traditional store prices in order to meet the costs of producing a printed catalog. This is before shipping prices. By using the Internet, we have avoided these high costs and can in turn pass the savings on to you. If you do not happen to have a computer, you may order via phone with as little information as the Brand, Style # and size, along with any major credit card.


Can I use online coupons in-store/in-store coupons online?


No. Coupons are typically created for specific in-store promotions or specific online promotions. They cannot be used in place of each other. If an in-store coupon can be used online, it will be indicated on the coupon and vice versa.