Return/Exchange
Policy Review
How
Registered Customers Return an Item
How
non-Registered Customers Return an Item
Having
Problems Getting a Return Form?
How Will I Know
When Your Return or Exchange Has Been Accepted?
We understand that
sometimes returns and exchanges are necessary. We want to make sure we
process your return or exchange in a timely manner. Please
follow the below instructions to ensure we have all your proper information.
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Return/Exchange
Policy |
1. Product must not show evidence of wear and the
original tags must be attached.
2. Items must be returned within 30 days of receiving your
order.
3. Returns or Exchanges lacking an Authorization Number will
not be accepted by our returns warehouse and will be returned to
the customer. Your confirmation number will be the same number
as your order number. Regardless of where your original order was
shipped from, please make sure you send your return to our:
Return Label Send To:
BootBarn.com Returns Warehouse
RA #________.
1520 S. Sinclair Street
Anaheim, CA 92806
4. Original shipping and handling charges are non-refundable and
exchanges may incur additional shipping charges. The shipping
carrier you choose to return your package is your choice. Yet,
we recommend you send back your package through a carrier such as UPS
or FedEx that allows you to track your returning
package.
5. Allow 2-4 weeks for your return or
exchange to be processed. It may be sooner. As soon as your return or exchange is processed
you will receive an email
confirmation.
6. You may not return Internet purchases to one of our stores.
Currently, the only way we can accept Internet returns is for you to ship the
product directly back to our Anaheim, California returns warehouse.
To read more about our return policy
click
here.
Holiday Ordering for Gifts
How Long do I have to Return Orders That Were Gifts?
If you ordered your item for a holiday gift between Oct 25th and Dec
24th, these orders will be allowed to return their items until Jan
30th, 2006.
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| Registered Customers |
| If you a
registered user and have an account with BootBarn.com simply follow
the below:
1. Log into your
account.
2. Go to your order history
2. Locate your past order and click into it.
3. Check the item(s) that you wish to exchange or return and
click submit.
4. You will get a confirmation screen. Print out this
confirmation screen and include these instruction in the
box.
Log
In
Note, if
you did not register your email address and password at time of
ordering, your order history will not be available.
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| Unregistered
Customers |
| If you are not a
registered user, simply follow the bellow:
1.
If you do not have your original order number Email custserv@bootbarn.com
referencing your original order number, and the item number that you would like to return or
an exchange. Once we receive your email, we will reply with an
authorization number (referencing your original order number) & additional instructions if needed. Please allow up to
1 business day for a response.
2. Next print out our email instructions or print out and complete our
return form (click
here). You will need Adobe's Acrobat Reader to view our return
form. If you need Acrobat, you may download it for free by clicking:
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Click
icon to download Adobe Acrobat Reader. |
**Make sure you include our return instructions in your box and be sure to indicate the reason for the return
or the style # and size that you are exchanging for. 3.
Lastly, go ahead and wrap the package securely, insure it and include those
instructions! Using U.S. Insured Mail or UPS are two popular shipping
options. UPS is preferred simply because it allows tracking
capabilities.
Be sure the label is addressed to:
Return Label Send To:
BootBarn.com Returns Warehouse
RA #________.
1520 S. Sinclair Street
Anaheim, CA 92806
Note:
All returns must be shipped back to our Anaheim, CA returns warehouse,
regardless of where your original order shipped from.
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| Problems
Getting A Return or Exchange Form? |
Would you like us to email you an email formatted copy of our return
form?
Email custserv@bootbarn.com
referencing your original order number, and the item number that you would like to return or
an exchange and let them know that you are having problems with getting a
return form. We will email you an alternative email form to
print from your email. If you do not have a printer, you may
simply hand write the form making sure all the information is
present.
Don't have a printer?
You may simply print or write out the following information:
Exchange/Return Form
Return Label Send To:
BootBarn.com Returns Warehouse
RA #________.
1520 S. Sinclair Street
Anaheim, CA 92806
This is a (circle one):
Exchange Return
Returning:
QTY: ___________
Style: ___________
Size: ___________
Reason ___________
(1: Too Small, 2: Too Big, 3: Color Wrong 4: Not as Shown or Described
5: Didn't Meet Expectations, 6: Other)
If Exchanging, Fill Out Below:
I Want:
QTY: ___________
Brand: ___________
Style: ___________
Size: ___________
Cost: ___________
Authorized Signature:
_________________________
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| How Will I
Know When BootBarn.com Receives My Return or Exchange Package? |
You will receive an email confirmation
As soon as we
receive and process your return or exchange we will email you a
confirmation to the email address you provided on your original order. Note, if there
is a refund due, this refund will be noted in your email confirmation
and typically shows up on your credit card account within 2-5 business days
(depending on your credit card) or by your next credit card
statement. If you have requested an exchange, you will receive
two email confirmations, one confirming that we received your original
order and another email noting your new replacement order number.Can
you track my return?
We
cannot track your return for you if you did not send it via a
track-able service such as UPS or FedEx. If you sent your return
back to us with a track-able service, you may contact us and we will
happily track your package to see if it has been received by our
returns warehouse.
What is a good guideline when I should expect to receive an email
confirmation that my return package has been accepted and processed?
It generally takes 2-4 weeks to
process a return or exchange package from the time you return the item
back to us. This takes in consideration the transit time of the
return package back to us, a full warehouse inspection of the returned
item(s) and credit processing of your return paperwork. As soon as your return or exchange is
processed
you will receive an email confirmation.
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