| International Orders |
Do you ship to International
Destinations?
Yes, BootBarn.com does ship orders to most international
destinations. If your country appears in the country drop down list, then
we do ship to your country.I try to place an order through the shopping cart and I keep getting an
error?
Many times international or foreign bank credit cards will not
work with our shopping cart. If this is the case, you may use
our Fax Form
and fax your order into us or you may email us your payment information, or even
call us directly. If you fax, once we receive your fax we will
email you a confirmation. The dial country code for the U.S. is 001.
Please make sure your email address is valid and it is an
email address that you check often.
You placed your order through BootBarn.com's
Shopping Cart?
Great! Remember it takes approximately one to two full business weeks for you to
receive your delivery (This is not counting the weekends). This is an estimate, it may be a little longer
depending on the item ordered. We try to ship your package as quickly as
possible, but we cannot guarantee delivery dates or times. Remember all
international orders via UPS will receive an email notification with a tracking
number to the email address you provide on your order.
How much does it cost to ship internationally?
Note, none of our shipping quotes includes duties and/or taxes that may be
applied by the customer's government. The purchaser (customer) will be
responsible for any such duties and/or taxes applied by the customer's
government. By placing an order with BootBarn.com you agree to our
international shipping terms and policy. Note, taxes, duties and
additional fees are the sole discretion of your local government and are not
collected by Boot Barn. These rates are continuously changing. If you
would like more information, please contact your local customs office. To
check our shipping costs and policy
click here.
Do you have a question about availability or shipping costs?
If you would like to inquire about shipping and availability of items before
placing your order you may email us at custserv@bootbarn.com.
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Placing an Order: |
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1. Are you having Problems
with the Shopping Cart? Do you keep getting an ERROR message? |
| We suggest the
following:
1. The billing address
information must match what the credit card company has on file for
the card you are using, or the transaction will not work. This means
you must enter the address with zip code that your Credit Card Company
sends your monthly statement to.
If you continue to have difficulties you may want to call your
credit card company’s 800-number, explain that you are shopping
online and verify that they have your current billing information
correct.
2.
Double check to make sure you have typed in the correct credit card
number and
CVV number correctly with the correct expiration date.
There's a lot of numbers and we all make Type-O’s occasionally.
3.
If you are using a
foreign credit card, your card may or may not work with our system.
You may also fax in your order using our fax form.
FAX ORDER FORM.
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| 2. Having
Problems Navigating and Viewing Items? |
| We suggest the
following:
1. We
suggest the following browser versions or newer in order for our
shopping site to work properly: Netscape 4, Internet Explorer 5 or AOL
5.
2.
To use the Shopping Cart system, you must have "cookies" and
JavaScript enabled on your browser. You can accomplish this by going
into your Preferences and checking the appropriate boxes. For more
information, please check the website of your browser's manufacturer. Netscape
| Microsoft|
AOL website
3.
To
properly view our site, please make sure you allow pop-ups
from our shopping site.
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| 3. You
may also Call or Fax in orders: |
To order by phone call
1.888.440.2668
To order by fax simply use our
FAX
ORDER FORM. and fax to the number on the form.
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| 4. Forms of
Payment: |
We accept Visa,
MasterCard, American Express & Discover. You may also use a debit
card, but only if we can charge it like a credit card. We do not accept
personal checks, but we do accept Money Orders or Cashier's Checks. Please
be advised that items purchased with a Money Order cannot be
returned for credit, we can process an exchange only.
If you would like to pay with a money order, please call us at 1.888.440.2668 to
verify item availability and to get the exact cost of the order before you mail
it to us.
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| 5. When will my
Credit Card be Charged? |
Your credit card is charged at the time your order is placed.
This reserves your order directly with us or allows us to ship the item directly
from one of our manufacturer partners. If for any reason we discover that
your item is unavailable or has suddenly been discontinued, we will immediately
notify you. If the item is unavailable we will immediately refund
your account the full amount charged. If an item is delayed we will give
you the option to keep the charge active to reserve the item or cancel the order
for a full refund.
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| 6. How To Cancel or Change an Order? |
You can call us at 1.888.440.2668 during business hours or email us at
email.
Please reference your order number and what you would like to change or
cancel. It is best to do this immediately after you place your order
some partner warehouses ship VERY quickly!
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| 7. Do you have a Printed Catalog? |
No. In order to provide you with the great prices you
see at www.BootBarn.com, we have made the website our catalog. Catalog retailers must charge higher, traditional store prices in order
to meet the costs of producing a printed catalog. This is before shipping prices.
By using the Internet, we have avoided these high costs and can in turn pass the
savings on to you! If you do not
happen to have a computer at your home, you may order via phone with as little information as
the Brand, Style # and size, along with any major credit card.
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| 9.
Do you have gift certificates available on-line?
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Yes. BootBarn.com does now offer gift certificates that are
only
redeemable online. We do not currently offer coupons or gift
certificates for online purchase for our stores locations. And, our online gift certificates are only redeemable
for online orders.
Our gift certificates will be mailed to the person
of your choice.
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Security Information & Privacy Policy:
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Security Information:
Is it safe to submit personal information over the web?
Using your credit card on the Boot Barn website to order products is, in fact,
significantly safer than placing credit card orders with conventional mail order
houses or even making purchases at a retail store where paper work is
stored. Our shopping cart portion of our site is backed by the industry
leader (Verisign) to
ensure our site provides the highest level of security.
If you do not feel comfortable sending your credit card information over the
internet, you may call or fax your order.
Order Line: (888) 440-2668
Fax:
FAX ORDER FORM
Privacy Policy:
Is my email address shared with other companies?
No, absolutely not. BootBarn.com does not share or sell customer's email addresses.
We value our customers privacy and do not ever share any information about
our customers.
We also do not support SPAM. We are committed to sharing information and
advertising promotions to our valued customers and we respect there
privacy. Each of our email special promotions come with a simple
"unsubscribe link" that permanently removes your address from our
list.
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Prices on the Internet
versus our Store Pricing? |
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BootBarn.com prices sometimes do differ from pricing in our retail
stores
Yes, our Internet prices are occasionally different from the prices in our
stores. Generally this is the case for three primary reasons: 1)
The lower cost usually helps make up for the shipping costs involved on Internet
ordering. Shipping costs can range from $7.95 up to $19.95 for a single
item shipped with the contiguous U.S.
2) Our operating costs are lower
online, thus we would like to pass on as much savings as possible to
our online customers.
3) Like most other retailers online, we
occasionally have an exclusive online sale, valid only online and for a limited
time only.
Note, our physical stores will not
be able to price match our online listings or prices.
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