International Orders

Do you ship to International Destinations?  Yes, BootBarn.com does ship orders to most international destinations. If your country appears in the country drop down list, then we do ship to your country. I try to place an order through the shopping cart and I keep getting an error?  Many times international or foreign bank credit cards will not work with our shopping cart.  If this is the case, you may use our Fax Form and fax your order into us or you may email us your payment information, or even call us directly.  If you fax, once we receive your fax we will email you a confirmation.  The dial country code for the U.S. is 001.  Please make sure your email address is valid and it is an email address that you check often.  You placed your order through BootBarn.com's Shopping Cart? Great!  Remember it takes approximately one to two full business weeks for you to receive your delivery (This is not counting the weekends).  This is an estimate, it may be a little longer depending on the item ordered.  We try to ship your package as quickly as possible, but we cannot guarantee delivery dates or times.  Remember all international orders via UPS will receive an email notification with a tracking number to the email address you provide on your order. How much does it cost to ship internationally?  Note, none of our shipping quotes includes duties and/or taxes that may be applied by the customer's government. The purchaser (customer) will be responsible for any such duties and/or taxes applied by the customer's government.  By placing an order with BootBarn.com you agree to our international shipping terms and policy.  Note, taxes, duties and additional fees are the sole discretion of your local government and are not collected by Boot Barn.  These rates are continuously changing.  If you would like more information, please contact your local customs office.  To check our shipping costs and policy click here. Do you have a question about availability or shipping costs? If you would like to inquire about shipping and availability of items before placing your order you may email us at custserv@bootbarn.com.

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Placing an Order:

1.  Are you having Problems with the Shopping Cart?  Do you keep getting an ERROR message?

We suggest the following: 1.  The billing address information must match what the credit card company has on file for the card you are using, or the transaction will not work. This means you must enter the address with zip code that your Credit Card Company sends your monthly statement to.  If you continue to have difficulties you may want to call your credit card company’s 800-number, explain that you are shopping online and verify that they have your current billing information correct.   2.  Double check to make sure you have typed in the correct credit card number and CVV number correctly with the correct expiration date.  There's a lot of numbers and we all make Type-O’s occasionally. 3.   If you are using a foreign credit card, your card may or may not work with our system.  You may also fax in your order using our fax form.  FAX ORDER FORM.

2.  Having Problems Navigating and Viewing Items?

We suggest the following: 1.  We suggest the following browser versions or newer in order for our shopping site to work properly: Netscape 4, Internet Explorer 5 or AOL 5. 2.  To use the Shopping Cart system, you must have "cookies" and JavaScript enabled on your browser. You can accomplish this by going into your Preferences and checking the appropriate boxes. For more information, please check the website of your browser's manufacturer. Netscape | Microsoft| AOL website 3.  To properly view our site, please make sure you allow pop-ups from our shopping site.

3.  You may also Call or Fax in orders:

To order by phone call 1.888.440.2668 To order by fax simply use our FAX ORDER FORM. and fax to the number on the form.

4.  Forms of Payment:

We accept Visa, MasterCard, American Express & Discover.  You may also use a debit card, but only if we can charge it like a credit card.  We do not accept personal checks, but we do accept Money Orders or Cashier's Checks.  Please be advised that items purchased with a Money Order cannot be returned for credit, we can process an exchange only. If you would like to pay with a money order, please call us at 1.888.440.2668 to verify item availability and to get the exact cost of the order before you mail it to us.

5.  When will my Credit Card be Charged?

Your credit card is charged at the time your order is placed.   This reserves your order directly with us or allows us to ship the item directly from one of our manufacturer partners.  If for any reason we discover that your item is unavailable or has suddenly been discontinued, we will immediately notify you.  If the item is unavailable we will immediately  refund your account the full amount charged.  If an item is delayed we will give you the option to keep the charge active to reserve the item or cancel the order for a full refund.

6.  How To Cancel or Change an Order?

You can call us at 1.888.440.2668 during business hours or email us at email.  Please reference your order number and what you would like to change or cancel.  It is best to do this immediately after you place your order some partner warehouses ship VERY quickly!

7.  Do you have a Printed Catalog?

No.  In order to provide you with the great prices you see at www.BootBarn.com, we have made the website our catalog.   Catalog retailers must charge higher, traditional store prices in order to meet the costs of producing a printed catalog.   This is before shipping prices.  By using the Internet, we have avoided these high costs and can in turn pass the savings on to you!   If you do not happen to have a computer at your home, you may order via phone with as little information as the Brand, Style # and size, along with any major credit card.

9.  Do you have gift certificates available on-line?

Yes.  BootBarn.com does now offer gift certificates that are only redeemable online.  We do not currently offer coupons or gift certificates for online purchase for our stores locations.  And, our online gift certificates are only redeemable for online orders.   Our gift certificates will be mailed to the person of your choice.

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Privacy Policy and Security:

Your Privacy at BootBarn.com We value the trust you place in BootBarn.com, and we want you to be aware of the safeguards we have in place to respect your privacy. The below policy tells you about the information we gather about you and how we use it. If you have any questions or concerns about our privacy policy, please contact us at custserv@bootbarn.com How do I know my personal information is secure? We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. Using your credit card on the Boot Barn website to order products is, in fact, significantly safer than placing credit card orders with conventional mail order houses or even making purchases at a retail store where paper work is stored. Our shopping cart portion of our site is backed by the industry leader (Verisign) to ensure our site provides the highest level of security. If you do not feel comfortable sending your credit card information over the internet, you may call us toll free at (888) 440- boot (2668) When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone, toll free at 1-888-440-BOOT (2668) Is my personal information shared with other companies? No, absolutely not. BootBarn.com does not share or sell customer's email addresses. We value our customers' privacy and never share any information about our customers. We also do not support SPAM. We are committed to sharing information and advertising promotions to our valued customers and we respect there privacy. Each of our email special promotions come with a simple "unsubscribe link" that permanently removes your address from our list. Types of personal information we may gather BootBarn.com gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you. Purchases — When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information. Non-Purchases — There may be instances when you are not making a purchase at BootBarn.com and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information. Some situations when this may occur are when you return or exchange merchandise, receive a gift from BootBarn.com or enter a contest or participate in a promotion or survey sponsored by Boot Barn, Inc Personal Shopping Account – If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es) Catalog requests — We need your name and address in order to mail you a catalog. We also require a phone number or e-mail address so that we can contact you in the unlikely event there is an error in your address or other delivery problem. To stop receiving catalogs, simply e-mail us at custserv@bootbarn.com E-mail updates — When you subscribe to receive BootBarn.com e-mail updates featuring exclusive offers (like free shipping), product news, special discounts, contest announcements and more, we require your e-mail address. You can unsubscribe any time by updating your profile here. How we use personal information We ask you for certain kinds of personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized communications and keep you updated on the latest promotions or products that may interest you. Please rest assured that we do not and will not rent or sell your personal information to any outside organizations or third party vendors. What are cookies? "Cookies" are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. Their primary function is to help us remember you by tracking your browsing sessions, which enables us to collect non-personally identifiable information (such as your IP address, browser type, and domain name, etc.), and provide you with a more relevant shopping experience. How we use cookies We use cookies to help process your order through our website and to provide you with a personalized shopping experience. To place an order and complete your transaction on BootBarn.com, you must have "cookies" enabled on your Web browser. (If you don' t want to enable cookies but would like to place an order, please call us toll free at 1-888-440-BOOT (2668). Cookies also help us: determine which features and tools you use, and which pages you visit on bootbarn.com remember which items you've placed in your shopping bag enable you to checkout faster if you’ve created an account with us If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus. Children’s Privacy at Boot Barn Boot Barn does not sell products for purchase by children. We sell children's products for purchase by adults. Boot Barn, Inc is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent.

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Prices on the Internet versus our Store Pricing?

BootBarn.com prices sometimes do differ from pricing in our retail stores Yes, our Internet prices are occasionally different from the prices in our stores.  Generally this is the case for three primary reasons: 1) The lower cost usually helps make up for the shipping costs involved on Internet ordering.  Shipping costs can range from $7.95 up to $19.95 for a single item shipped with the contiguous U.S.  2) Our operating costs are lower online, thus we would like to pass on as much savings as possible to our online customers. 3) Like most other retailers online, we occasionally have an exclusive online sale, valid only online and for a limited time only. Note, our physical stores will not be able to price match our online listings or prices.

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