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CUSTOMER SERVICE

Mon to Fri: 7am-5pm PT
Sat: 9am-2pm PT
1-888-440-2668

Baskins.com Return Policy and Information

Please follow these return policy guidelines for items ordered from baskins.com on or before 6/4/2013.

-- Return shipping is free*.
-- Return your purchase for up to 30 days from the purchase date. (30 days applies to the date the package is mailed, not the date you place your order.)
-- Products must be in the condition you received them and in the original box and/or packaging.
-- Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

* Free returns are for domestic UPS Ground or USPS Ground shipping only. UPS and USPS ground shipping typically delivers within 3-5 business days. Extra rates do apply to items marked for marked for expedited shipping.

Baskins Satisfaction Promise:

If for any reason you’re not completely satisfied with your purchase, we will do whatever we can to make it right. And because Baskins not only sells online, there are plenty of ways we can make it right.

1. Return the item for a no-questions-asked full refund of your purchase price. In addition, you won’t need to pay for return shipping.

2. Return the item to any of our stores. Be sure to have your receipt and packing slip with you for proof of purchase. If you do not have your receipt, our standard return policy applies and you’ll be able to return the item for in-store credit. If you bring in your receipt, the store will refund you for the purchase price.

3. Any item purchased online may also be exchanged at any of our stores.

Baskins Return Policy

Baskin’s Online Store will accept returns and exchanges within 30 days of original purchase. Merchandise must be in new condition and able to be sold (unwashed, tags still attached, unworn, etc.) We will accept returned boots only if they are in new condition (soles unworn, unscratched, etc.) Please be sure to try your boots on carpeted floors until you are certain the size is correct.

Returning Items Online

STEP ONE: Call us, toll-free, at (888) 440-2668. If we don’t answer, leave us a message with your name and number and we’ll return your call as soon as possible.

You can also email us at custserv@bootbarn.com. If you email, please leave us your name and phone number with a good time to call you back and your order number.

STEP TWO: As soon as we have confirmed your purchase information, we’ll email you a link to print out the return shipping label.

STEP THREE: Once you have printed the return shipping label, attach it to the box and take it to your nearest UPS location.
Be sure to include a copy of your packing slip with your returned merchandise. It’s not necessary, but we would appreciate the reason for your return to help us better server you over time. Please be sure to package your merchandise securely.

Returning Items In-Store:

If you would like to return items to a Baskin’s store near you, simply bring a printed copy of your online order, your packing slip, and the merchandise you would like to return. You may make an exchange in-store or receive in-store credit.

Problems or Questions?

Please feel free to contact the Online Store by telephone at (888) 440-2668, or by email at custserv@bootbarn.com. Our customer service hours are Monday through Friday, 7am-5pm PST and Saturday, 9am-2pm PST. We will respond as quickly as possible to your inquiries.